Privacy Policy

Effective Date: 1-May-2026

Welcome to Veloria Shop ("Veloria," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from https://veloriashop.com/.

Veloria Shop is a Dubai-based e-commerce brand offering high-end artificial jewellery directly to customers. We are not a marketplace and do not sell products on behalf of third-party sellers.

1. Information We Collect

We may collect the following types of personal information:

1. Name, email address, phone number, billing address, and delivery address.
2. Order details, product preferences, purchase history, and customer service communications.
3. Payment-related information processed securely through third-party payment providers. We do not store full card details on our website.
4. Device information, IP address, browser type, pages visited, cookies, and website usage data.
5. Marketing preferences, reviews, feedback, and communication consent.

2. How We Use Your Information

We use your personal information to:

1. Process and deliver your orders.
2. Confirm payments, issue invoices, and manage returns or exchanges.
3. Provide customer support and respond to your inquiries.
4. Send order updates, delivery notifications, and service-related messages.
5. Improve our website, products, customer experience, and marketing campaigns.
6. Send promotional emails, offers, and updates where you have consented or where permitted by applicable law.
7. Prevent fraud, unauthorized transactions, misuse of our website, and security risks.
8. Comply with legal, regulatory, accounting, and tax obligations in the UAE.

3. Legal Basis for Processing

We process personal information where it is necessary to perform a contract with you, comply with legal obligations, protect our legitimate business interests, improve our services, prevent fraud, or where you have provided consent, such as for marketing communications.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and support advertising or remarketing campaigns.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Personal Information

We do not sell your personal information. We may share limited personal information with trusted third parties only where necessary, including:

1. Payment gateways and financial service providers.
2. Courier, logistics, and delivery partners.
3. Website hosting, IT, analytics, and security service providers.
4. Email, SMS, WhatsApp, or marketing communication platforms.
5. Professional advisers, auditors, legal consultants, or regulatory authorities where required.

6. International Data Transfers

Some of our service providers may process or store data outside the UAE. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection requirements.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax, fraud prevention, and dispute resolution.

8. Data Security

We apply reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable UAE data protection laws, you may have the right to:

1. Request access to the personal information we hold about you.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of your personal information where legally permitted.
4. Withdraw consent for marketing communications.
5. Object to or restrict certain types of processing.
6. Request transfer of your personal information where applicable.

To exercise your rights, please contact us at info@veloriashop.com.

10. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you offers, product launches, and brand news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

11. Children's Privacy

Our website is intended for customers who are legally able to make online purchases. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Product Reviews and User Content

If you submit reviews, feedback, photos, or other content to Veloria Shop, we may display such content on our website or marketing channels. Please do not submit personal information you do not want to be publicly visible.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website operations. The updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Veloria Shop

Dubai, United Arab Emirates

Email: info@veloriashop.com

Website: https://veloriashop.com/